Careers at Sterling – Creative Account Manager

Account Manager - Creative (1 year fixed-term maternity cover)

Location: Edinburgh
Salary: Competitive

The role:
This is a fantastic opportunity to work with a close knit and hardworking team. This job will be varied and guarantees that no two days will be the same. It will be hard work, but very rewarding and a great opportunity for someone who has experience within the creative industry to join a company with a fantastic reputation and huge ambition.

This will be a client facing role, you will have the ability to discuss concepts with colleagues, and able to translate complex information in a way that clients will understand. We have recently brought to market a number of digital/technology driven products, this role will help deliver these products to our clients.

Duties and Responsibilities (not limited to the following):

  • Liaise with all key account contacts, develop each account to increase revenue, keep up to speed with Business developments and identify and develop opportunities.
  • Work with clients to identify best solutions.
  • Excellent problem solving and pro-activeness skills.
  • Commercially minded, looking at where we can add value.
  • Liaise with internal teams to plan, develop and deliver appropriate products/solutions.
  • Produce schedules and write design briefs.
  • Project manage deliverables.
  • Proof and check work to ensure 100% accuracy.
  • Manage client’s budgets – making sure work is delivered on time and on budget.
  • Keep clients up to date at all times.
  • Resolve issues timely.
  • Estimate design work with support from Creative Director and Account Director.
  • Make sure all work is invoiced correctly and on time.
  • Attend client meetings, trade events, networking opportunities when required.

Essential Experience & Skills:

  • Outstanding account management skills and a good understanding of building positive relationships with clients.
  • Experience as a client in a relevant business environment and/or experience managing accounts in a supplier environment.
  • Experience in Marketing or Communications, planning and delivering campaigns with multiple elements and channels.
  • Experience working in a design environment including briefing, managing and planning.
  • Financial management.
  • A good understanding of print/production.
  • Excellent interpersonal and communication skills.
  • Excellent organisational and prioritisation skills.
  • Able to work on your own initiative and as part of a team.
  • Driven and confident to get results in the right way.
  • MAC or PC literate.
  • Able to deliver high levels of accurate, quality work with exceptional attention to detail


  • Experience in the Education, Financial or Catalogue sectors would be an advantage.
  • Experience managing data driven multiple page documents such as catalogues, reports or prospectuses.
  • Experience managing and delivering digital solutions to clients.

Interested in applying?

Please email Account Director, Fiona Ross with your CV and covering letter.